Billing & Subscription
This guide covers subscription management, payments, add-ons, and company billing information. All billing settings are accessed from the Settings screen in the portal.
Subscription Plans
Section titled “Subscription Plans”Nexomatic offers tiered subscription plans. Your current plan determines:
- How many team members (seats) you can have
- How many events you can process per billing period
- How many flows you can define
- Which features are available (e.g., advanced sources, SSO, add-ons)
To view your current plan and limits, go to Settings → Billing. The page shows your plan name, billing cycle, and usage against your current limits.
The Plan Ladder
Section titled “The Plan Ladder”| Explore | Starter | Pro | |
|---|---|---|---|
| Price | €0 | €49 / month | €249 / month |
| Seats | 1 | 3 | 5 + add-ons |
| Events / month | 5,000 | 100,000 | 1,000,000 |
| Flows | 10 | 25 | 100 |
| Sink types | 1 | 3 | Unlimited |
| Source types | 3 | 5 | Unlimited |
| Log retention | 7 days | 14 days | 30 days |
| SSO | — | — | ✓ |
| Add-ons | — | — | ✓ (seats, event packs, flow packs) |
Starter bridges the gap between the free sandbox and Pro — built for small teams running modest production workloads. Add-ons are Pro-only.
Changing Plans
Section titled “Changing Plans”You can upgrade or downgrade your plan at any time from the Billing page. When upgrading, the new plan takes effect immediately and you are charged the prorated difference. When downgrading, the change takes effect at the end of the current billing period.
Upgrading from Explore to Starter
Section titled “Upgrading from Explore to Starter”- Go to Settings → Billing
- On the Starter plan card, click Upgrade to Starter
- You are redirected to the secure checkout (Mollie) for the €49 first payment — a mandate is set up for the monthly recurring charge
- After payment confirmation, your plan switches to Starter immediately
Upgrading to Starter keeps your existing flows, sinks, and sources — nothing is migrated or recreated.
Payments
Section titled “Payments”Nexomatic processes payments securely. You can view your payment history and manage your payment method from Settings → Billing → Payments.
| Item | Description |
|---|---|
| Payment method | Managed through the billing portal — card or SEPA direct debit |
| Billing cycle | Monthly or annual, depending on your plan |
| Payment history | List of all invoices and receipts with dates and amounts |
| Failed payments | You will be notified by email if a payment fails; update your payment method to avoid service interruption |
Add-Ons
Section titled “Add-Ons”You can purchase add-ons to extend your plan’s capacity without upgrading to a higher tier:
| Add-On | Description |
|---|---|
| Extra Seats | Add more team members beyond your plan’s seat limit |
| Event Packs | Increase your monthly event capacity |
| Flow Packs | Add more flow definitions |
Add-ons are purchased from Settings → Billing → Add-ons and are billed immediately. They remain active until the end of the current billing period and can be renewed.
Company & Billing Information
Section titled “Company & Billing Information”Your company details appear on invoices and are used for tax purposes. Update them from Settings → Billing → Company Info:
| Field | Description |
|---|---|
| Legal Name | Your organisation’s registered legal name |
| VAT Number | EU VAT identification number (validated in real time) |
| Billing Email | Where invoices and payment notifications are sent |
| Billing Address | Street, city, postal code, and country for invoicing |
Closing Your Account
Section titled “Closing Your Account”You can close your account from Settings → Billing → Close Account. This action:
- Cancels your subscription immediately
- Removes all team members
- Retains your data for a grace period before permanent deletion
- Sends a final invoice for any outstanding charges
Account closure is irreversible. Export any data you need before closing.